حلول البطالة Unemployment Solutions - Service Desk Support IT وظائف شاغره لخريجين الحاسب الالي بكالوريس او دبلوم / الشرقية

وظائف شاغره لخرجين الحاسب الالي بكالوريس او دبلوم

للسعودين فقط

Domain : End User Support
Designation: Service Desk Support
Min Qualification: Graduate in IT Discipline.
Minimum Experience: 1 -6 Years

About the Job:

• Troubleshooting & fixing desktop / laptop OS, e-mail client (MS Outlook/Lotus notes, printer / scanner, print queue
related L3 level issues
• OS Imaging: Build, test, implement and regularly upgrade OS image for new desktop/laptop or as per customer
specific requirements
• Testing of new/old Hardware/software products for compatibility and performance.
• Understand the new requirements / applications of customer and facilitate the testing of the same during UAT/pilot.
• New Technology/Product Evaluation and Implementation::Understand, evaluate, carry out pilots, recommend, take
approval and implement new products and technologies at customer premises to keep up with the market place.
• Knowledge Management: Create SOP’s for known solutions and script whichever possible
• Audits::Pr***de support and assistance to customer IT team for audits being conducted in customer premises
• Process Documentation: Ensure all process documents, maps and SOP’s are updated regularly.
• Escalation handling
• Mentoring FMSs teams unresolved issues
• Leading the FMS Team
• Ability to quickly analyze & diagnose technical problems
• Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train
other team members
• Problem determination and resolution within SLA's
• Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Ability to acquire; new skills & keep them updated
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willingness to travel to different locations on short team. (Travel and location flexibility)
• Willing to Work on Shifts based on the projects need

Required Skills:
1. To Perform L1 Support on below:
a. Desktop & Laptops
b. Printers
c. Operating Systems
2. Ability to ******ures and deploys desktop environments in accordance with the agreed standard ******uration to authorized users.
3. Basic network support knowledge.
4. Basic Knowledge on OS Imaging / Cloning.
5. Basic Knowledge on the IT Security Software’s.

مع ملاحظه انه لن يتم النظر في اي سيره ذاتيه ليست بالغه الانجليزيه والايميل لا يحمل عنوان service desk Khobar
Jobs2015ksa@hotmail.com