وظيفة شاغرة لدى شركة الخليج الساطع (مشرف مشروع)
وظيفة شاغرة لدى شركة الخليج الساطع (مشرف مشروع)
الرجاء ارسال السيرة الذاتية على الايميل ادناه: Job2@solexplus.com.sa المهام الوظيفية والمتطلبات : The primary role of this position is to manage and coordinate all day to day activities Of operation function trough efficient utilization of a workforce of team leader and Agents . to ensure that all customer transaction (voice or non voice) are carried away According to the solexplus standards and as per contraction agreement with client. Essential duties and responsibilities • Supervises and supports team leaders to ensure that project service level An agreement are consistent with or exceeds clients service standards. • Assists in implementing the service process and quality plan. • Transports continuous improvement in process management and team performance. • Monitors performance and help team leaders in achieving the assigned goals . • Understands projects requirements, researches the best practices and assists in the design and implementation of ne processes and tools. • Appraises team leaders against their agreed KPIS . • Ensure that subordinates produce the desired quality. • Provides regular feedback to the team on productivity and quality of output for continues improvement. • Ensures compliance with company’s confidentiality and release of information policies and procedures . • Assists in hiring and deployment of manpower. • Coordinates the workflow on the assigned shift. • Responds to queries from team members and provides assistance with regards to Their questions and work related problems. • Ensure proper feedback system to help making each agent aware of his/her Weak areas and improve upon, and hence, promote both quality and quantity. • Handles difficult and sensitive situations tactfully and responsibly. • Interacts with the technical support team, as needs. • Performs other duties as assigned. • Analyzes and prepares reviews/ reports for clients. Qualifications • Bachelors degree in management. • 5 years experience in a similar position. Requires skills • Excellent in oral, written and reading in English (Mandatory) and Arabic (plus). • Ability to work in shifts. • Ability to manage large team(s). • Strong knowledge of customer care techniques and processes. • In-depth knowledge of service desk operations, call/transaction processing, Client specifications, and call center management system. • Managerial and supervisory skills. • Team building and team development skills. • Planning, organizing and forecasting skills. • Follow-up abilities. • Excellent presentations skills. • Excellent communication and interpersonal skills. • Problem solving skills. • Customer relationship management . • Ability to utilize resources, i.e. human / financial resources. |
رد: وظيفة شاغرة لدى شركة الخليج الساطع (مشرف مشروع)
جزاك الله خير
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رد: وظيفة شاغرة لدى شركة الخليج الساطع (مشرف مشروع)
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رد: وظيفة شاغرة لدى شركة الخليج الساطع (مشرف مشروع)
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رد: وظيفة شاغرة لدى شركة الخليج الساطع (مشرف مشروع)
جزاك الله خيرر ..
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