We are looking for an enthusiastic*Telemarketer*to generate sales either by cold calling or answering requests in a fast-paced environment.
You will be responsible for influencing existing or potential customers to buy products or services.
A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company’s clientele.
Responsibilities
* Cold call people using a given phone directory to sell services.
* Answer incoming calls from prospective customers
* Use scripts to provide information about services’s features, prices etc. and present their benefits
* Ask pertinent questions to understand the customer’s requirements
* Record the customer’s personal information accurately in a computer system
* Deal with complaints or doubts to safeguard the company’s reputation
* Meet sales quota and facilitate future sales
* Keep records of calls and sales and record useful information
Requirements
* Proven experience as telemarketer or similar sales/customer service role
* Proven track record of successfully meeting sales quotas preferably over the phone
* Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
* Excellent communication and presentation skills
* Skilled in negotiation and dealing with complaints
* Persistent and results-oriented
* Patient and able to handle customer rejection