Senior Quality Assurance

[المطور2030]

International Company (customer experience) based in Riyadh is looking for Senior Quality Assurance.

Terms & Conditions:
• Saudi Only
•2 to 3 year experience in the same position
•Supervise Target based transaction quality monitoring for the team
•Oversee, and ensure focused audits for RCA & issues identification to support business.
•Prepare, review and assure delivering agent level scores, areas of opportunities are reported to Operations
•Monitor and ensure to track project level gaps and areas of opportunities are reported to Operations & Clients
•Monitor and proceed call calibrations with departments such as Training & Operations.

If you have an interest & your background matching the terms & Conditions, Please share your CV to jobsksa@gulfcx.com and don’t forget to write the position in the subject.

[فضل]

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