A leading company in Jeddah Required Customer Service Manage Saudi Only

Job responsibilities and Duties
• To be knowledgeable in all aspects of the club operations, e.g. Arena rules and regulations, class timetables, promotions, club events etc.
• To maintain an accurate membership database resulting in efficiently monthly membership renewals.
• Fully knowledgeable on MINDBODY system and ensure the correct/accurate administration of all data into the database. Daily audit of daily sales reports and membership contracts in the MINDBODY system.
• Responsible for all Receptionists, pro shop assistants and juice bar working rota, individual training requirements and the department’s overall performance
• Responsible for the overall daily smooth operations of the customer service by managing the staff and ensuring they complete all duties and responsibilities according to policies and procedures.
• Ensure stock levels of pro shop and juice bar supplies are sufficient and coordinate with the accountant to maintain par stock levels.
• Ensure all new membership contracts and sales are completed accurately and in accordance with company rules and regulations.
• Coordinate and manage an effective renewal strategy, service calls and follow ups.
• Overall cleanliness/tidiness of reception, pro shop, juice bar and lounge areas.
• Act as the point of contact between the Head of Departments and reception team to carry out any instructions they might have.
• Ensure that the Club notice boards are kept up to date. To liaise with Marketing to ensure all club collaterals are current and according to Arena brand standards.
• Report any defects to the Club Maintenance Technician and Club Manager so that action can be taken.
• To liaise with the Membership Sales Manager ensure that all forms and paper ***** filled out accurately and according to Arena standards.
• Handle all freeze, upgrade and renewal requests.
• Responsible for overall confidentiality of all member records.
• Identify training needs and hold weekly meetings to address areas of concern.
• Must be goal and results orientated, have strong organizational skills.
• Must be able to lead and motivate a team to lead by example.
• Must have a high level of professionalism and enthusiasm, patience, integrity and solution orientated.
• Perform any other duties assigned by the Club Manager.
• Over achievement of retail budget and profit margins on pro shop and juice bar.
• To manage recruitment process then train, mentor, coach and motivate team to be successful in their role and maximise their potential. To also manage performance and develop employees.
• To communicate effectively in the workplace including regular and documented departmental meetings.
• To comply with all Health and Safety responsibilities.
• To communicate with the customer service and membership sales teams on any irregularities and discrepancies on accuracy of entries into the system by the teams including to highlight to the Club Manager any discrepancies and irregularities in any membership sales and transactions.
• Handle member complaints within Arena and pr***de response within 48 hours.
• To ensure daily takings are accurate and discrepancies followed up.
• Control inventory daily/weekly/monthly.
• Due to the nature of our business, you may be required to carry out additional task and work additional hours from time to time in line with the business needs as outlined by the Club Manager.
• Overall, the role of the Customer Service Manager is to demonstrate an enthusiastic attitude by their smile, tone of voice and overall conduct and behaviour and never undermining the overall integrity of the company’s standards, policies or procedures.

ارجوا ارسال السيرة الذاتية بلغة الانجليزية مع ذكر اسم الوظيفة على عنوان الرسالة (مدير خدمة عملاء )

jobfor2014@outlook.com

شكرا لك.

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