Job Announcement: Project Manager
Location: Kingdom of Saudi Arabia
Contact Center BPO
Contract Type: Full-Time



Key Responsibilities:

Lead the transition and operational launch of new and existing BPO contact center clients.

Develop and monitor project timelines and resource plans in coordination with relevant teams.

Ensure operational readiness by documenting workflows and effectively transferring knowledge.

Monitor performance against KPIs and SLAs.

Identify risks and challenges, and implement effective mitigation plans.

Document lessons learned and apply operational best practices.

Qualifications and Experience Required:

Minimum of 5 years of experience in project management within a contact center or BPO environment.

Advanced knowledge of operational processes such as Workforce Management (WFM), Quality Assurance (QA), training, and reporting.

Familiarity with cloud contact center platforms such as Genesys Cloud, Five9, or Freshdesk.

Solid understanding of telecom infrastructure (SIP, IVR, toll-free numbers) and CRM integration.

Strong leadership skills with the ability to manage cross-functional teams and perform under pressure.

Prior work experience in the Kingdom or Gulf region is preferred.

Benefits:

Professional work environment with career growth opportunities.

Strategic projects within a promising market in Saudi Arabia.

Competitive salary and benefits based on qualifications and experience.

How to Apply:
Please send your updated CV with the job title mentioned in the email subject line to:
📧 jobsksa@eandenterpriseksa.sa

Application Deadline: 20/07/2025

جزاك الله خيرا

جزاك الله خير

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